GAMBLING CONTROL
At Lopoca, we genuinely care about our players while giving them chances to take part into our games in a healthy way.
Lopoca is always striving for providing its players with a safe gaming environment.
We want you to enjoy your gambling experience with us and at the same time to always stay in control.
We provide tools to help you get the support you need, should you have difficulty controlling your gaming.
Please find here below our enhanced Responsible Gaming supporting tools:
This tool allows you control how much money you can deposit over a rolling period of 24 hours, 7 days or 30 days. Once you’ve reached your limit, you won’t be able to deposit until your limit resets and the set period has elapsed.
This tool allows you to control the net amount of money you can lose on a particular product over a day, week, or month.
This tool allows you to control the amount of money you can wager daily, weekly or monthly in the casino and sportsbook.
This function allows you to limit the time you are spending in the casino games. To prevent you from spending more time than you intended on gambling, you can make use of our session limit.
If you activate this function a popup will show your play stats during the gameplay. You can click this popup away and continue playing if you like.
We offer a cool off feature that allows you to block your access from the website for 24 hours, 7 days, 30 days, 3 months or until a date chosen by you, which needs to be at least 6 months. During your cool off period, you will not be able to play any of our products. Once the period has passed you are able to continue to play.
We offer for all our products a simple and secure procedure for self-exclusion from all our games for 6 months, 1 year, 5 years or a self-chosen definite or indefinite period of time.
If you choose to self-exclude for a certain period, you will not be able to play on the given game, before this period has passed, and you will no longer receive any marketing material from us. You will still be able to login and withdraw any remaining balance.
Preventing underage Gambling
We have advanced ID checks and verification measures in place to prevent underage gambling and the creation of accounts from underage individuals. Should you be aware of any underaged person who is gambling on our site, please directly contact our Customer Support department at [email protected].
If you wish to prevent access to websites with gambling-related content, you might find useful the following sites:
Gambling addiction Support
In case you worry about someone near to you might have a gambling addiction related problem, please contact our Customer Support department at [email protected]. Our agents will help you setting your limits or using any of our gambling protection tools.
Self-Assessment Test
Take the self-assessment test.
Could your behaviour be considered as problematic?
- Do you feel or have ever felt the need to gamble with increasing amounts of money to achieve the desired excitement?
- Do you or have you ever attempted to control, reduce or stop gambling?
- Do you gamble or have you ever gambled to escape from a boring life?
- Do you feel or have ever felt depressed or even suicidal because of your gambling?
- Do you feel or have ever felt agitated or irritable when attempting to decrease or stop gambling?
- Do you ever lie, or have you ever lied to cover up the amount of money or time you have spent gambling?
- After losing, do you feel or have ever felt you must try to win your losses back?
- Do you rely, or have you ever relied on others to provide money to relieve desperate financial situations caused by gambling?
If you can identify yourself with one or more of the above characteristics, we recommend that you self-exclude and contact a counselling provider:
Support:
Players can reach out to the MGA Player Online Gaming Support for any problems they might be experiencing at:
Online Gaming Support - Malta Gaming Authority (mga.org.mt)
Contact Us
For further assistance, questions or information to any topics related to responsible gaming please contact us directly at [email protected].
Data Protection
Lopoca is dealing with your personal data in a transparent and compliant way. Your data is collected, used and consulted in compliance with the EU GDPR (General Data Protection Regulation) for the purpose of giving you access to the abovementioned Responsible gaming tools.
More information on our privacy policy you can find it here: Privacy Policy
This tool allows you control how much money you can deposit over a rolling period of 24 hours, 7 days, or 30 days. Once you’ve reached your limit, you won’t be able to deposit more until your limit resets and the set period has elapsed. A day starts when you set your 24-hour limit and and ends exactly once 24 hours have passed. A weekly limit starts at the time you set yourself a weekly limit and ends 7 days later at the exact same time it was set. A monthly limit starts when you activate your monthly limit and stops once 30 days have passed.
HOW IT WORKS
E.g., If you set a weekly deposit limit of € 50 and then deposit € 50, you won’t be able deposit any more until the 7 days is up (depending on the limit you've set up). Here is an example:
Daily limit: It starts when you set your limit. Example: If you set your limit at 1pm and deposit €20, you will not be able to deposit again until tomorrow after 1pm.
Weekly limit: Your limit starts on the day you set it. Example, if you set a weekly limit of €20 on Tuesday and deposit it, you will not be able to deposit again until Tuesday of the following week.
Monthly limit: For example, if you set a limit of €50 on the 15th of the month and deposit €50 directly, you will not be able to deposit again until 30 days have passed.
If you wish to decrease your limit, this change will be implemented immediately. Removing or increasing your limit will require 7 days cooling-off period.
Setting a Deposit limit is an essential part of managing your play.
This tool allows you to control the net amount of money you can lose on a particular product over a day, week, or month.
HOW DOES IT WORK
The limit counts all bets on casinos and sportsbook, determines how much you have won/lost daily, weekly, or monthly (depending on your limit).
When you've reached the limit, you won't be able to play again until it resets.
How to calculate the time of the limit:
Daily Limit: Starts as soon as you set the limit and will reset after 24 hours.
Weekly Limit: Starts as soon as you set the limit and will reset after 7 days have passed.
Monthly Limit: Starts as soon as you set the limit and will reset after 30 days have passed.
If you wish to decrease your limit, this change will be implemented immediately. Removing or increasing your limit will require 7 days cooling-off period.
Setting this limit can help you to stop chasing your losses.
Wagering limits can help you control the amount of money you can wager daily, weekly, or monthly in the casino and sportsbook. Just like the loss limit, this tool is a great way to manage how much you spend while gambling online.
HOW DOES IT WORK
When you've set a limit, the software will count how much you have wagered daily, weekly, or monthly (depending on your limit).
When you've reached the limit, you won't be able to play again until it resets.
How to calculate the time of the limit:
Daily limit: It starts at the time when you set a limit for yourself. For example: If you set a €20 limit at 1pm, then wager €20 in the casino or sportsbook, you will not be able to wager again until the next day after 1pm.
Weekly limit: Your limit starts on the day you set it. For example, if you set a weekly limit of €20 on a Tuesday and then play for €20 in the casino or sportsbook, you will not be able to play again until the following week on Tuesday, as the limit has been reached.
Monthly limit: For example, if you set a limit of €50 on the 15th of the month and immediately wager €50 in the casino or sportsbook, you will not be able to play again with real money in the casino or sportsbook until 30 days have passed.
HOW CAN I TAKE A BREAK?
If your gameplay is having a negative impact on you or those around you, and the limits you’ve set are not doing enough to control your play, please consider taking a break for as long as you feel is necessary. The ‘Self-exclusion’ and cool off feature is available to players on-site and can also be activated by contacting our Customer Support Services directly. You can choose from one day to one month or more.
If you choose to self-exclude for a certain period, you will not be allowed access to your account before this set period has passed, and you will no longer receive any marketing material from us.
Choose between the following options:
If you feel that you need a longer break from gambling, we strongly advise to take the self-assessment test and to self-exclude for an indefinite period.
See here the self-assessment test.
Once you feel that you are ready to come back, you will be required to contact our Customer Support Services and go through a consideration process after which your account may be re-opened.
Should you contact our Customer Support Services in order to self-exclude yourself, we will also provide you with recommended organisations that may help, should you wish to talk through your gameplay behaviours and habits.
Would you like to permanently pause your account? Please contact our Customer Support Services!