Help Center
PRIVACY POLICY
1. Introduction
LOPOCA Gaming Limited is committed to safeguarding the privacy of its website visitors („Website Visitor(s)“) and users („User(s)“). This Privacy Policy, also referred to as “policy”, applies where LOPOCA Gaming Limited is acting as a data controller with respect to the personal data of Website Visitors and Users; in other words, where LOPOCA Gaming Limited determines the purposes and means of the processing of that personal data always related to all Website Visitors and Users of our website.
Our contact details are:
LOPOCA Gaming Limited
Office 1/4238 Level G
Quantum House
75, Abate Rigord Street
Ta‘ Xbiex XBX 1120 Malta
Phone number: 00356 79033869
E-Mail: [email protected]
Our website www.lopoca.com incorporates certain privacy controls which affect how we will pro-cess your personal data. By using the privacy settings, you can specify the processing of your per-sonal data.
2. What we process and why
In addition to the specific purposes for which we may process your personal data set out in this Section, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject (art. 6 (1) c) GDPR), or in order to protect your vital interests or the vital interests of another natural person (art. 6 (1) d) GDPR).
LOPOCA Gaming Limited is a controller of the personal data you provide us with. We process the following categories of personal data from you according to the following corresponding purpose and legal basis:
2.1 When visiting the website
a. Server Logfiles
The following categories of personal data are processed only to the extent necessary to maintain network and information security (i.e. the ability of a network or information system, assuming a certain level of trust, to prevent accidental events and unlawful or malicious actions that compro-mise the availability, authenticity, integrity and confidentiality of stored or transmitted personal data, and to ensure the security of services offered or accessible through these networks) and to ensure our efficiency and a user-friendly customer experience.
The legal basis for the processing of these categories of personal data lies in the legitimate interests of LOPOCA Gaming Limited (art. 6 (1) f) GDPR), namely to ensure network and information security, for the purposes of monitoring and preventing tax evasion and fraud in accordance with regula-tions, standards and recommendations of the various institutions of the European Union and na-tional supervisory authorities, as well as ensuring the security and reliability of the services we offer and maintaining and improving the services offered on www.lopoca.com.
The categories of personal data include:
• IP address
• Location
• Browser type and version
• Operating system
• Device type
• Preferred language
• Referral source
• Duration of visit
• Number of page views and navigation paths
• Time and frequency of use and usage patterns.
Your data in our server log file will be automatically deleted 90 days after visiting out website.
b. Google Analytics
We are using Google Analytics, a service provided by Google LLC (“Google”), Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Analytics allows us to analyse and evaluate the use of our website in order to compile reports on the website activities of our visitors based on this infor-mation. Google Analytics also creates pseudonymized usage profiles of Website Visitors. Through the use of Google Analytics, technically non-essential cookies as well as online identifiers (including cookie identifiers), IP addresses and your device identifiers are used. We use Google Analytics exclu-sively with the "Anonymize-IP" extension, which deletes part of your IP address in the early stages of the process.
The use of Google Analytics requires non-functional cookies. We will place those on your device and access those only if you have agreed to their use in prior as required by Section 5 (1) Processing of Personal Data Regulations (Electronic Communications Sector). The subsequent processing of data is based on your consent in accordance with art. 6 (1) a) GDPR.
The cookies used by Google Analytics have a lifespan of one minute up to 2 years and pursue the purpose of throttling the request rate, to be able to differentiate between users, to identify the user and to be able to display personalized advertising to the user.
The information collected through the use of Google Analytics is deleted the latest after 18 months (https://policies.google.com/technologies/ads). When Google Analytics is used, Google Ireland acts as a service provider; the data processing agreement can be accessed via the following link: https://business.safety.google/adsprocessorterms.
The use of Google Analytics may result in a transfer of your data to the USA. There is an adequacy decision of the European Commission for data transfers to the USA („EU-US Data Privacy Frame-work“). The data transfer takes place, among other things, on the basis of standard contractual clauses as appropriate guarantees for the protection of personal data, which we have entered into with Google Ireland.
You may also restrict the transfer of data to Google Ireland by downloading and installing the browser plugin available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de.
c. Zendesk Chat
We use the "Zendesk Chat" service of Zendesk, Inc., 1019 Market Street San Francisco, CA 94103 ("Zendesk") on our website. The "Zendesk Chat" service is a live chat system that we make availa-ble for you to communicate with us.
When you use "Zendesk Chat", the data you provide is stored in order to answer your questions. The data collected includes: Content of the request, IP address and other connection data, content of the website, behavioral data such as chat history, specified name, IP address, country of origin, pages visited, duration of visit to the pages, other personal information, depending on the infor-mation provided.
The processing of your data in the context of the "Zendesk Chat" service is carried out in accord-ance with art. 6 (1) a) GDPR, section 5 (1) Processing Of Personal Data (Electronic Communications Sector) Regulations in conjunction with the provisions of the GDPR for the storage and access to information stored in your computer (esp. cookies).
Messages sent to us remain with us until you request us to delete them or the purpose for storing the data no longer applies (e.g. after processing your request has been completed).
For more information about data processing by Zendesk, please see Zendesk's privacy policy: https://www.zendesk.de/company/agreements-and-terms/privacy-policy/.
d. Newsletter
We have our own newsletter. In regard to our newsletter, as this is not strictly necessary for the provision of the website and our services, we will ask you to consent to receiving our newsletter.
The legal basis for the data processing is art. 6 (1) (a) or (f) GDPR. We have a legitimate commercial interest in using the consent you have given us in order to be able to address you directly in this way and to inform you about our group of companies.
We will delete your data processed by us in connection with the sending of our newsletter upon withdrawal of your consent to receive the newsletter, but not before the expiry of statutory limita-tion periods in connection with the sending of the newsletter.
2.2 Account Data
When registering as a User, we will process the following personal data:
a. Account Data
The following categories of personal data are processed for the purpose of providing services to the Users of www.lopoca.com.
The legal basis for the processing of these categories of personal data is the performance of a con-tract with you or in order to take steps at the request of you prior to entering into a contract (art. 6 (1) b) GDPR) as well as it is necessary for compliance with a legal obligation (art. 6 (1) c) GDPR).
The provision of these categories of personal data is a requirement necessary to enter into a con-tract and you are obliged to provide these categories of personal data to us and inform us of any changes. If you do not provide this data, we may not be able to enter into a contract with you.
The categories of personal data are:
• Surname and first name
• Username or similar identifier
• Date of birth / Age
• Email address
• Residence address
• Phone number
• Nationality
• Gender
• Driving license
• Bank statements
• Copies of payment means
• Copy of a bank account
• Origin of the funds/assets
• Proof of wealth
• Identification and verification data (photo, proof of residence, which is no more than three months old, extract from the register of residents)
• Information via third parties service providers.
The legal basis for the processing of the following categories of personal data are the legitimate interests pursued by LOPOCA Gaming Limited, namely personalize and improve the user services and offer personalized marketing services (art.6 (1) f) GDPR) as well as it is necessary for compliance with a legal obligation (art. 6 (1) c) GDPR).
The categories of personal data are:
• Interests
• Preferences
• Feedback
• Information about events which Users have attended, what types of events that Users prefer
• Information about how Users use the websites, products and services
• Preferences in receiving marketing materials and Users‘ communication preferences
• Data obtained through communication with Users (via calls, chats, email or SMS) which may include data pertaining to Users‘ complaints, as well as internal communication and notes.
b. Transaction Data
The legal basis for the processing of these categories of personal data is the performance of a con-tract with you or in order to take steps at the request of you prior to entering into a contract (art. 6 (1) b) GDPR).
The provision of these categories of personal data is a requirement necessary to enter into a con-tract and you are obliged to provide these categories of personal data to us and inform us of any changes.
If you do not provide this data, we may not be able to enter into a contract with you.
The categories of personal data are:
• Transaction history (e.g. logins, gaming frequency, deposits, winnings, bonuses and games played, currency, promotions and services Users have taken part in)
• Payment method
• Payment details (such as bank transfer, credit card or another acceptable means of payment)
When using a credit card:
• Name and surname of cardholder
• Residential address
• Name of Credit Card Company
• Credit card number
• 3-digit CVV2/ CVC2 code
• Expiry date of credit card.
When using a bank account:
• Name and surname of account holder
• Name of bank
• Account Number and Sort Code or
• IBAN and SWIFT.
3. Data recipients
In addition to the data recipients described above, we may disclose your personal data to any member of our group of companies as reasonably necessary for the purposes, and on the legal ba-ses, set out in this policy. When operating our website and our services, we are partly supported by processors who process your data on our behalf and on our instructions and are thus recipients of your data.
This may result in a transfer of your data outside the EU/EEA. When there is no adequacy decision of the European Commission for data transfers, the data transfer takes place, among other things, on the basis of standard contractual clauses as appropriate guarantees for the protection of personal data, which we have concluded with our service providers or subcontractors.
4. Necessity of the collection of data and storage of data
You are under no contractual or legal obligation to provide us with the data described in this Privacy Policy.
We will keep your data for the period that you are a User of www.lopoca.com.
If you are no longer a User of www.lopoca.com we will keep your data for the minimum length of time required to comply with the purposes set out in this policy and relevant legal or regulatory obligations (no longer than 10 years following the end of the business relationship).
5. What are your rights?
In this Section, we have recapitulated the rights that you have under data protection law. Some of the rights are multifaceted, and not all of the features have been incorporated in our abstracts. Consequently, you should read the related laws and directions from the regulatory authorities you reside for complete clarification of these rights.
Your primary rights under data protection law are:
• the right to access (art. 15 GDPR);
• the right to rectification (art. 16 GDPR);
• the right to erasure (art. 17 GDPR);
• the right to restrict processing (art. 18 GDPR);
• the right to object to processing (art. 21)
• the right to data portability (art. 20 GDPR);
• the right to complain to a supervisory authority (art. 77 GDPR); and
• the right to withdraw consent.
To the degree that the legal basis for our processing of your personal information is consent, you have the right to revoke that consent at any time. Withdrawal will not affect the lawfulness of pro-cessing before the withdrawal.
If you believe that our processing of your personal information contravenes data protection laws, you have a legal right to report a complaint with a supervisory authority accountable for data pro-tection.
You may do so in the EU Member State of your habitual residence, your place of work or the place of the assumed breach.
In the event that you wish to complain about how we have handled your personal data, please con-tact our Data Protection Officer at [email protected] or in writing at Dr. Dennis Voigt, Solmsstraße 71, 60486 Frankfurt am Main, Germany. Our Data Protection Officer will then look into your com-plaint and work with you to resolve the matter.